Get in Touch With Us

This is the page to use if you want to contact the team behind Slots Not On Gamstop. We are an independent editorial site that researches and reviews casinos not on GamStop for UK readers. We can answer questions about our guides, take corrections and listen to feedback. We cannot act on your behalf with a casino.

The page was last checked on 29 September 2026. It was prepared under the editorship of Gabrielle Greenaway.

How to reach the editorial team

Use the contact route shown in the site header or footer, or the contact form if one appears on this page. We have not published a separate email address or phone number here, so please do not rely on details found elsewhere that claim to be ours. Messages should always come to you through the domain oxon2030walkers.org.

Please never include full card numbers, passwords or copies of identity documents in a message to us. We will never ask for them.

What we can help with

• Questions about our guides – for example how we explain wagering requirements, payment methods or the difference between GAMSTOP and other protections.
• Corrections – if a bonus figure, payment option or other detail looks out of date, tell us which page and which statement. Casino terms change often, so this helps a great deal.
• Feedback and topic suggestions – tell us what you could not find, or what was unclear.
• Editorial or business enquiries – introduce yourself and say what you have in mind. Commercial contact does not influence our rankings.

What we cannot do

We are a review site, not a casino, and we do not operate any of the brands we cover. That limits what we can do.

• We cannot access, unlock or close your casino account.
• We cannot chase a withdrawal, refund a deposit or settle a bonus dispute.
• We cannot guarantee any outcome from a complaint you make elsewhere.
• We cannot give legal, financial or medical advice.

Our ranked list currently includes Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Questions about a specific account with any of them should go to that casino's own customer support first.

Having a problem with a casino?

Before writing to us, work through these steps. They are usually quicker.

1. Gather your evidence: account details, dates, amounts, screenshots and any chat transcripts.
2. Contact the casino's customer support in writing, so there is a record, and ask for a reference number.
3. Check the bonus terms you accepted, including wagering requirements, maximum bet, expiry and cashout limits. Many disputes start here.
4. If the casino has a formal complaints procedure, use it and note the response time it states.
5. If it is licensed by an overseas regulator, check whether that regulator or an approved dispute service accepts complaints from players.

Be aware that casinos outside the GAMSTOP scheme are generally not licensed by the UK Gambling Commission. That means the usual UK complaint routes and protections may not apply. Our guide to trusted non GamStop casinos explains what to check before you play.

If gambling is causing you harm

If gambling is affecting your money, health or relationships, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. If you have registered with GAMSTOP, please think carefully before choosing a site outside the scheme. You can also use self-exclusion, deposit and loss limits, and gambling blocking software. Gambling is not a way to make income or solve money problems. It is only for adults aged 18 and over.

What to expect after you write

A person on our team reads each message. We do not promise a fixed reply time, but we aim to respond to genuine questions and to check any reported error against the casino's current terms. If we find an error, we correct the page and update the date shown. We may not reply to messages that are abusive or that ask for personal account help we cannot give.

Advertising and independence

Slots Not On Gamstop may earn commission if you join a casino through links on our pages. Commission does not decide our rankings, which are based on our research into terms, payments, games and support. Information about bonuses is casino advertising and can change, so always check the current terms on the casino's own site.